20game takes every Brazilian player's data protection seriously. Here you'll find a clear explanation of exactly what we collect, why we collect it, and how we keep your information safe — all in full compliance with the LGPD.
Six concrete commitments that 20game makes to every Brazilian player regarding the handling of their personal information.
All data transmitted between your phone or computer and 20game's servers is encrypted with 256-bit SSL – the same standard used by major Brazilian banks. Your financial and personal data never travels in plain text.
20game strictly complies with the General Data Protection Law (Lei n.º 13.709/2018). We have a designated Data Protection Officer (DPO), reviewed internal policies, and documented processes to respond to data subject requests within the legally required timeframes.
You can access, correct, port, or request deletion of your data at any time by contacting 20game's privacy email. You may also withdraw consent for marketing communications at any time without affecting your account or access to games.
20game never sells, rents, or transfers players' personal data to advertising companies, data brokers, or any third party for commercial gain. Data is shared exclusively with the technical partners required to operate the service – payment processors and identity verification providers – and only under confidentiality agreements.
20game uses cookies to keep your session active, personalize your experience, and analyze platform performance. You can manage your cookie preferences through the banner shown on your first visit or in your account privacy settings. Essential cookies cannot be disabled.
Data is retained only for as long as necessary to provide the service and meet legal obligations. Financial transaction data is kept for 5 years in accordance with Brazilian law. After account closure, non-mandatory data is deleted within 90 days.
This Privacy Policy describes how 20game collects, uses, stores, and protects the personal data of players registered on the platform. By creating an account or using any 20game service, you confirm that you have read and understood this policy. If you have any questions, please contact us via live chat before proceeding.
The 20game is a Sports Betting and online casino platform dedicated to Brazilian players. To deliver our services safely, efficiently, and in a personalized way, we need to collect and process certain personal data from our users. This policy explains how we do that, always grounded in transparency and respect for individual rights.
This Privacy Policy was drafted in compliance with the General Personal Data Protection Law – LGPD (Law No. 13,709/2018), which governs the processing of personal data in Brazil, as well as the Marco Civil da Internet (Law No. 12,965/2014) and other applicable regulations in the sector.
Throughout this document, the term "personal data" refers to any information relating to an identified or identifiable individual – in other words, any data that can directly or indirectly identify you. 20game treats this data as something that belongs to you, not to the platform.
For the purposes of the LGPD, the personal data controller collected on the 20game platform is the company responsible for operating the 20game.best website. The controller is responsible for decisions regarding the processing of your data — what data to collect, for what purpose, and for how long to retain it.
20game has appointed a Data Protection Officer (DPO) to handle data subject requests, liaise with the National Data Protection Authority (ANPD) when required, and oversee internal privacy practices. The DPO can be reached at the following email address privacidade@20game.best.
20game collects personal data across the following categories, in line with the purpose of each data type:
Provided directly by the user at the time of registration:
Generated by transactions carried out on the platform:
Collected automatically during platform use:
Required to release withdrawals above certain amounts or when fraud is suspected:
| Category | Examples | When Collected |
|---|---|---|
| Identification | Full name, CPF, date of birth | Registration |
| Contact | Email, mobile | Registration |
| Financial | Pix history, masked card details | Transactions |
| Behavior | IP, bets, sessions | Continued use |
| Verification | ID, selfie, proof of address | Withdrawal request / KYC |
20game never requests access password by email, chat, or phone. If anyone contacts you claiming to be from 20game and asks for your password, ignore it and report it immediately via live chat. This is an external fraud attempt.
20game processes personal data solely for the purposes described below. We do not use your data for any purpose incompatible with the reason it was originally collected:
Under the LGPD, all personal data processing must be grounded in a legal basis. 20game processes data based on the following conditions set out in Article 7 of Law No. 13.709/2018:
20game may share personal data with third parties only in the situations described below, and always with appropriate contractual safeguards in place:
Companies that provide essential technical services for the platform's operation:
20game shares data with government, regulatory, or judicial authorities when required by law, court order, or directive from a competent regulatory body. This includes COAF (Brazil's Financial Activities Control Council), the Federal Revenue Service, and law enforcement agencies in financial crime investigations.
20game does not share personal data with:
All third parties that receive data from 20game users sign data processing agreements requiring them to use that information solely for the defined purpose, with appropriate security measures and in compliance with the LGPD.
20game uses cookies and similar technologies (pixels, localStorage) to enhance your browsing experience and platform performance. The cookies used fall into the following categories:
Required for the basic operation of the platform. Without them, you cannot log in, maintain an active session, or place bets. These cookies cannot be disabled:
These collect aggregated and anonymized information about how users interact with the platform, helping 20game identify areas for improvement. They require your consent.
These allow the platform to remember your preferences, such as favorite games and display settings. They require your consent.
You can adjust your cookie preferences through the banner shown on your first visit to 20game, or by going to the privacy settings in your account. You can also manage cookies directly through your browser – check the documentation for Chrome, Safari, Firefox, or whichever browser you use. Disabling non-essential cookies does not affect access to bets and games.
20game implements technical and organizational measures to protect users' personal data against unauthorized access, accidental loss, destruction, or improper disclosure. The main measures in place include:
Despite all these measures, no system is 100% immune to threats. We strongly recommend using a unique, strong password for your 20game account, enabling 2FA, and never sharing your login credentials with anyone.
20game retains personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal retention periods:
| Data Type | Retention Period | Legal basis |
|---|---|---|
| Registration data and active account | While the account is active | Contract performance |
| Financial transaction history | 5 years after the transaction | AML law and tax legislation |
| Identity verification data (KYC) | 5 years after account closure | Legal obligation (COAF) |
| Access and security logs | 6 months | Marco Civil da Internet |
| Marketing data (with consent) | Until consent is withdrawn | Consent (LGPD) |
| Account closed – non-mandatory data | Deleted within 90 days | Data minimization principle (LGPD) |
Upon requesting account closure, 20game will begin the deletion process for data not subject to legal retention obligations. You will receive an email confirmation once the process is complete.
The LGPD grants you, as the data subject, a set of rights that 20game is fully committed to upholding. You may exercise any of them by emailing privacidade@20game.best or via live chat:
Request a copy of all personal data 20game holds about you, including the purposes and sources of processing.
Request the correction of incomplete, inaccurate, or outdated data – such as your registered name, email, or phone number.
Request the deletion of data processed on the basis of consent, except where retention is required by law or legitimate interest.
Receive your data in a structured, machine-readable format to transfer to another controller, where technically feasible.
Object to data processing carried out on the basis of legitimate interest, especially for direct marketing purposes.
Find out which entities 20game has shared your data with, the legal bases used, and the expected retention period for each category.
20game responds to rights requests within 15 business days from the date of receipt. For more complex cases, this period may be extended by an equal amount of time, with prior notice to the requester. If you are not satisfied with our response, you may file a complaint with the ANPD – National Data Protection Authority.
20game services are intended exclusively for users aged 18 years old. The platform does not knowingly collect personal data from minors. If we identify that an account was created by a minor, we immediately close the account, refund any deposits made, and delete the collected data in accordance with the procedures set out in this policy.
If you are responsible for a minor and suspect they have created a 20game account, please get in touch immediately at privacidade@20game.best or via live chat so we can act quickly.
To exercise any right set out in this policy, ask questions about how your data is handled, or report a privacy concern, please get in touch with 20game through the channels below:
This Privacy Policy was last reviewed on January 2026 and may be updated periodically to reflect changes in legislation, in 20game's practices, or in response to user feedback. Whenever relevant changes are made, you will be notified at the registered email address at least 7 days before those changes take effect.
20game is committed to the privacy of Brazilian players. If you believe any practice described here is not being followed, please let us know. We take every piece of feedback seriously and act quickly to correct any issues. Your data is yours — and 20game will continue to be a platform you can trust.
The six principles that guide how 20game handles the data of every Brazilian player.
You know exactly what data we collect, why, and who we share it with. No surprises, no fine print that contradicts the main text.
We collect only the data necessary to provide the service. Your data is never used for purposes other than those disclosed at the time of collection.
256-bit SSL, encryption at rest, 2FA available, and continuous monitoring. Your data is protected like a bank vault.
You can access, correct, port, or delete your data at any time. Your LGPD rights are respected without unnecessary red tape.
Data that has fulfilled its purpose and is not subject to any legal retention requirement is deleted. We do not store data "just in case" without a valid basis.
We have a designated DPO, data processing agreements with partners requiring LGPD compliance, and documented processes to prove we practice what we preach.
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