At 20game, playing is meant to be fun. That's why the platform puts responsible gambling tools right in your hands: deposit limits, self-exclusion, session alerts, and Portuguese-language support whenever you need it. You're in control.
Practical tools to keep gambling a leisure activity, not a problem. All free and available directly in your account.
You set how much you want to be able to deposit per day, per week, or per month. Once that limit is reached, the platform automatically blocks any new deposits until the period resets. Lowering your limit takes effect immediately; raising it takes 7 days to activate.
Need a break? Request self-exclusion via live chat or your account settings and 20game blocks your access immediately — no questions asked, no attempts to talk you out of it. Available for 24 hours, 7 days, 30 days, 90 days, or permanently.
Set alerts to appear on screen after 30 minutes, 1 hour, 2 hours, or whatever interval you prefer. When the alert appears, you decide whether to keep playing or take a break. It's simple, but it makes a real difference in how aware you stay of your playing time.
Beyond deposit limits, you can also set a maximum stake per individual bet. This helps keep your bets at a comfortable size, so you never risk more than you planned on a single play — whether it's a Brasileirão match, a UFC fight, or the slots.
Unlike long-term self-exclusion, a temporary block lets you pause your account for a short period — ideal for moments of stress, frustration after a loss, or any situation where you'd rather not have access for a few hours or days.
20game's support team is trained to talk about responsible gambling without judgment. Whether you want to enable a tool, understand your playing habits, or just have a conversation about it, we're available on live chat 24 hours a day, every day of the week.
This quick quiz is just for your own reflection. There are no right or wrong answers. If you answer "yes" to three or more questions, it's worth reaching out to our support team or activating one of the control tools.
Problem gambling doesn't develop overnight. It tends to build up gradually. Recognizing the warning signs early helps you act before things get worse. 20game believes that information is the first line of protection.
Chasing losses is one of the most common signs of problem gambling. The "just one more" logic rarely ends well. Each bet is independent of the ones before it.
If you're using money earmarked for essentials — rent, groceries, your kids' school — to deposit on the platform, it's time to pause and seek support. That's not weakness; that's self-awareness.
Hiding from family or friends how much time or money you spend gambling is a sign that it's taking up more space in your life than it should.
Using Sports Betting or the casino as an escape from anxiety, depression, or stress can quickly turn leisure into dependency. If this is happening to you, our support team can help.
All responsible gambling tools are right in your account. Easy access, no red tape, no waiting.
Set daily, weekly, or monthly caps on your deposits. Reductions take effect immediately; increases have a 7-day waiting period to protect you from impulsive decisions.
A quick break or permanent exclusion — your call. Once activated, account access is blocked immediately and deposits are unavailable for the duration of the period.
Set reminders to appear while you play. The alert shows the time elapsed and asks whether you want to keep going or take a break. A simple way to stay mindful.
Prefer to enable a tool through chat? Our support team can take care of it in under 2 minutes, 24/7. Just start a chat and let us know you'd like to set up a responsible gambling tool.
When 20game talks about responsible gambling not to tick a box, but because we know that behind every registered account there's a real person — with bills to pay, a family, a job, and a life that goes far beyond this platform. Betting on the Brasileirão, sitting at the roulette table, or watching a UFC card is meant to be a positive experience, not a source of stress.
20game has invested in tools that actually work because we believe a player who gambles responsibly is a player who keeps coming back. And more than that — it's a player who recommends the platform to friends, knowing that 20game will be straight with them even when the message is "maybe it's time to take a break."
All the tools described on this page are free, available to any registered user, and can be activated at any time — in the middle of the night, on weekends, or on a Monday morning before work. There's no wrong time to look after yourself.
Responsible gambling means treating sports betting and casino games for what they are: a form of entertainment with an associated cost, just like a concert, a movie, or a night out. It's not a reliable source of income. It's not a way to solve financial problems. It's leisure — with all the unpredictability that comes with it.
In practice, playing responsibly comes down to a few simple habits that make a big difference over time:
Beyond the tools the player controls directly, the 20game monitors behavioral patterns that may indicate problem gambling. This isn't a privacy violation – it's platform responsibility. When our system detects patterns such as a sudden increase in deposit frequency, multiple long sessions in a row, or loss-chasing behavior, our team will reach out.
This contact is always discreet, non-judgmental, and has a clear purpose: to check in on the player and inform them about the available tools. Players are never required to use anything — but they'll know their options are there and that 20game is paying attention.
20game also runs strict age verification checks to prevent anyone under 18 from creating an account or accessing the platform. Any account identified as belonging to a minor is closed immediately and deposits are refunded. If you suspect a minor is using your account or has created their own, contact us right away via live chat.
20game can provide tools and support, but we recognize that in some cases the issue goes beyond what a betting platform can handle on its own. If you feel you've lost control of your gambling habits, or if gambling is significantly affecting your mental health, finances, or relationships, the most important step is to seek professional help.
In Brazil, there are support resources for anyone dealing with gambling-related problems. You can reach out to a trusted psychologist or psychiatrist, connect with compulsive gambling support groups, or use the services of the Centro de Atenção Psicossocial (CAPS) in your city, which offers free care through the SUS.
Talking about this is not a sign of weakness — it's the opposite: it's the bravest and smartest decision a person can make when they realize they need support. The 20game support team can help guide you on how to activate self-exclusion and find the right resources to get help, without any judgment.
If you want to pause your account right away, reach out via live chat. Our team activates self-exclusion in under 2 minutes, no unnecessary questions asked.
Access my accountAvailable 24 hours a day, 7 days a week. No judgment, in English.
Common questions we receive from Brazilian players about the available tools and support.
Create your account, explore the Brasileirão, the live casino, UFC, and much more. Set your limits before you start and make responsible gambling part of the experience — not the exception.
For players 18 and over only. Responsible gambling is a commitment from 20game and a choice you make. Terms and conditions apply.